Generative AI for exceptional support operations
OGMA transforms support team operations by improving problem resolution, automating documentation and optimizing ticket processing. Find out how our wizards can help your support team deliver exceptional service and boost customer satisfaction.
Improved problem resolution with our text to SQL wizards
- Database queries for rapid access to information on past incidents and customer histories.
- Improved average ticket resolution time and increased customer satisfaction.
Automated generation of responses and documentation with our content generation wizards
- Create standardized answers, customer support articles and troubleshooting guides directly from product documentation.
- Generate consistent, accurate responses, reducing the time needed to write personalized messages and improving the quality of support.
Extract information from technical documents and ticket history with our document-reading wizards
- Extract relevant information from technical manuals and user guides.
- Understand and summarize customer ticket history to provide support agents with key elements of the customer relationship.
OGMA solution benefits
Efficient Ticket and Resource Management - Increased NPS and CSAT
Wizards help prioritize support tickets according to urgency and impact. With OGMA, teams can better manage resources and priorities, ensuring rapid resolution and high customer satisfaction.
Improved collaboration and internal communication
Wizards facilitate the communication of important updates and problem resolutions within the support team and with other departments. This includes sharing information on new features, product updates and recurring issues. Better internal collaboration means more efficient problem-solving and quality support.
Ogma, the trusted AI Gen solution
outside your organization thanks to a watertight environment and dedicated architecture
through your knowledge bases to obtain qualified, contextualized answers
thanks to fine-tuned management of access to wizards and the associated corpus of documents
LLM agnostic, absorbing market evolutions to offer you the state of the art
